1
Scroll down to find Settings gear icon at bottom of sidebar.
Create a new canned response called Greeting with message Hello there
Step-by-Step Guide
2
Scroll down to reveal Settings gear icon.
3
Click Settings to open the settings panel.
4
Click 'Canned Responses' in the settings menu.
5
Click 'Add canned response' button to open form.
6
Type 'Greeting' in the Short code field.
7
Type 'Greeting' in the short code field.
