Chatwoot

How to create a canned response

7 steps 16/03/2026 17:44 1 views

Step-by-Step Guide

1

Open Stepify Support in your browser

Stepify Support interface showing the Conversations section with Mine, Unassigned, and All tabs, and an empty conversation list

2

Open Settings in the left sidebar

Clicking the Settings menu item in the left sidebar, expanding submenu options including Canned Responses

3

Navigate to Canned Responses

Canned Responses menu item selected in the Settings left sidebar navigation

4

Click New Canned Response to start

Clicking the New Canned Response button in the top-right corner of the Canned Responses page

5

Enter a short name for the canned response

Typing 'greeting' into the Short Name field on the Canned Responses page

6

Attempted to fill the Content column header with text, but t

Attempted to fill the Content column header at coordinates 580, 169

7

Save the new canned response

The Canned Responses dialog with a Save button to confirm and store the new canned response