Chatwoot

How to create a new canned response called Thank You in Chatwoot

8 steps 6m 5s 18/02/2026 18:46 7 views
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Transcript

Step 1: Scroll down to find Settings gear icon at bottom of sidebar.

Step 2: Scroll down to find Settings gear icon.

Step 3: Click Settings in the sidebar to open settings.

Step 4: Click 'Canned Responses' in the settings menu.

Step 5: Click 'Add canned response' button to open form.

Step 6: Type 'Thank You' in the short code field.

Step 7: Type 'Thank You' in the short code field.

Step 8: Type 'Thank You' in the short code field.

Tutorial complete.

Step-by-Step Guide

1

Scroll down to find Settings gear icon at bottom of sidebar.

Screenshot showing scrolling down to find Settings gear icon at bottom of sidebar
2

Scroll down to find Settings gear icon.

Screenshot showing scrolling down to find Settings gear icon
3

Click Settings in the sidebar to open settings.

Screenshot showing clicking Settings in the sidebar to open settings
4

Click 'Canned Responses' in the settings menu.

Screenshot showing clicking Canned Responses in the settings menu
5

Click 'Add canned response' button to open form.

Screenshot showing clicking Add canned response button to open form
6

Type 'Thank You' in the short code field.

Screenshot showing typing Thank You in the short code field
7

Type 'Thank You' in the short code field.

Screenshot showing typing Thank You in the short code field
8

Type 'Thank You' in the short code field.

Screenshot showing typing Thank You in the short code field