Chatwoot

Create a new canned response in the Settings menu

7 steps 16/03/2026 17:50 1 views

Step-by-Step Guide

1

Open Stepify Support in your browser

The Stepify Support Conversations page loaded in a browser at support.landingpad.digital

2

Open Settings from the left sidebar

Settings link in the left sidebar navigation, which expands the account settings submenu including Canned Responses

3

Select Canned Responses from Settings

Canned Responses menu item highlighted in the Settings sidebar, leading to the canned response templates table

4

Click Add Canned Response to open the form

The Add Canned Response button in the top-right corner of the Canned Responses settings page

5

Enter a short code for your canned response

The Short code input field highlighted on the Add Canned Response form, ready for text input

6

Action unclear: modal dialog blocked interaction

A modal dialog overlaying the canned response settings page, blocking access to the Content field

7

Action unclear: Save button not found in dialog

Add canned response dialog open with the Save button area highlighted in the bottom-right of the dialog