1
Scroll down to find Settings gear icon at bottom of sidebar.
Create a new canned response called Greeting with the message Hello, how can we help you today?
Step-by-Step Guide
2
Click 'Settings' in sidebar to open settings.
3
Click 'Canned Responses' in the settings menu.
4
Click 'Add canned response' button to open form.
5
Type 'Greeting' in the short code field.
6
Type message content in the text editor field.
7
Click 'Submit' to save the canned response.
