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Create a canned response

7 steps 16/03/2026 18:38 7 views

Step-by-Step Guide

1

Log in to the Stepify Support dashboard

The Stepify Support Conversations dashboard displayed after a successful login, showing the inbox and navigation menu options.

2

Open Settings in the left sidebar

Clicking the Settings link in the left navigation sidebar, expanding a submenu with options including Canned Responses

3

Select Canned Responses from Settings

Clicking the Canned Responses menu item in the Settings sidebar, navigating to the canned responses management page

4

Click Add Canned Response to open the form

The Add canned response button in the top-right corner of the Canned Responses settings page

5

Enter a short code for your canned response

The Short code input field highlighted with a blue border in the Add Canned Response dialog

6

Enter your canned response message

Typing the full message content into the Message text area in the Add canned response dialog

7

Click Submit to create the canned response

Clicking the Submit button at the bottom of the canned response dialog