Chatwoot

Create a canned response

8 steps 17/03/2026 11:25 11 views

Step-by-Step Guide

1

Open Settings in the left sidebar

Clicking the Settings menu item in the left sidebar, expanding a submenu with options including Canned Responses

2

Open the Canned Responses section

Canned Responses menu item selected in the Settings sidebar, showing the Canned Responses management page with a table of pre-written reply templates

3

Click Add Canned Response to open the form

Clicking the Add Canned Response button in the top-right corner to open the creation form

4

Click the Short Code field to focus it

The Short code input field highlighted with a blue border, indicating it is focused and ready for input

5

Type a short code for the canned response

The Short Code input field in the Add Canned Response dialog containing the typed text 'welcome'

6

Click away to confirm the short code

The Short code input field losing focus, with its border changing from blue to gray

7

Type your canned response message

The Message text field in the Add canned response dialog, populated with a support team welcome message

8

Click Submit to save the canned response

Clicking the Submit button in the modal dialog to save the new 'welcome' canned response